Shipping Policy

1. Order Processing Time All orders are prepared and handed over to the carrier within 1 to 2 business days (excluding weekends and public holidays) after receipt of your order confirmation email. You will receive an email notification as soon as your package is taken in charge by La Poste.

2. Shipping Costs and Delivery Times (Metropolitan France) Shipping costs are calculated and displayed automatically at checkout.

• Standard Delivery (Colissimo): The estimated delivery time by La Poste is 2 to 3 business days after your order has been shipped.

Delivery times are provided for informational purposes by the carrier. Lumineuse cannot be held responsible for delays in processing by La Poste services.

3. Tracking Your Order As soon as your order is shipped, an email containing a Colissimo tracking number will be sent to you. You can track the progress of your package in real-time directly on the La Poste website (laposte.fr). Please note that it may take up to 24 hours for the tracking number to become active.

4. Damaged or Undelivered Packages

• In case of significant delay: If you have not received your package 7 business days after receiving your shipping confirmation, please contact us at lumineusefrance@gmail.com so we can file a claim with La Poste.

• In case of damage: If your package arrives damaged, please send us a photo of the packaging and products within 48 hours of receipt at lumineusefrance@gmail.com so we can find a solution.